Bug #162

'Card not supported' error

Added by Curtis Hall over 2 years ago. Updated over 1 year ago.

Status:Closed Start date:11/30/2009
Priority:High Due date:
Assignee:Ben Collins % Done:

0%
Category:Hardware drivers Spent time: -
Target version:.97 Estimated time:4.00 hours
Affected Release:

Description

Randomly customers are receiving 'card not supported' messages during software start-up. There appears to be an issue with reading the eprom on the card during authentication. The software sits at this position and will not record until a user hits 'Ok' and the software restarts. /var/log/bluecherry.log will contain this:

###  2.0.9.11.25 [8channel] (Nov 25 2009 11:13:12) ###
--------------- intializing sdl -----------------
--------------- intializing gtk -----------------
No SDL_HWSURFACE
--------------- intializing board -----------------
ERROR IN EEPROM SECURITY (-1)

It appears to be a issue with the driver failing to read the eprom correctly (timing problem?).

History

#1
Updated by Curtis Hall over 2 years ago

  • Target version changed from .96 to .97

#2
Updated by Curtis Hall over 1 year ago

  • Status changed from New to Closed

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